You have 15 days from delivery to request a return/exchange authorization (RMA). This doesn’t limit any non-waivable EU rights (see “EU withdrawal” below).

Items must be unworn/unused, with tags, and in the original packaging. Include the receipt or order number.

Email hello@tsavalas.com with your order number and the reason. We’ll reply with instructions and the return address.

Please wait for authorization so your return is processed quickly. Unauthorized returns may be refused.

• Change of mind / wrong size (not defective): customer pays return shipping.
• Defects, damage, or wrong item: we cover return costs and make it right.

All boots are made to order.

• Color choice is a standard option (not personalization).
• Stamped/engraved/personalized items (e.g., initials) can’t be returned for change of mind; they’re repaired/replaced/refunded if faulty or misdescribed.

• Final-sale items and gift cards
• Personalized/engraved items (e.g., stamped initials)
• Used or worn items

Place a new order for the size/color you want and return the original once approved. We process the return as soon as it arrives.

• Damaged: photograph packaging and product and contact us within 48 hours.
• Marked “delivered” but missing: check with household/neighbors and your local depot; then contact us to open an investigation.

For deliveries within the EU, you can cancel and return within 14 calendar days of delivery for any reason, provided items are unused and in original condition/packaging. Personalized goods are excluded.

Outside the EU: made-to-order items are eligible for exchange or store credit for change-of-mind.

Once your return arrives and passes inspection, we’ll email you. If approved, we’ll issue your refund within 3–5 business days. Your bank/card issuer may take longer to post the credit (varies by bank). If it’s been 10 business days since approval and you don’t see the refund, email hello@tsavalas.com.

Mark parcels as “Returned Goods” on customs forms. Use a tracked service and share the tracking link. Any import charges on returns may be deducted from the refund.

After authorization, please ship the return within 7 days (tell us if you need more time).